One broken thing on your store, fixed for US$120.

One issue, one store, sized at about an hour. If it isn’t fixed, you get a full refund.

The problem, in your words

“It worked yesterday. I updated a plugin, and now the Add to Cart button just spins.” “A customer emailed to say checkout shows an error. I tried it myself and got the same thing.” “I don’t need a big project. I need this one thing to work again.”

That’s what a Quick fix is for. One problem, clear enough that you can show me it happening.

What you get

A free 10-minute fit check before you pay, so you’re not paying for something that isn’t a Quick fix.
About an hour of work on the agreed issue.
A retest of the exact thing that was broken.
A short written note on what caused it and what I changed.
A 7-day warranty. If the same symptom comes back within 7 days, I fix it again at no charge. It doesn’t cover new issues, or changes others make to the site after my fix.

What it is not

Not a general tidy-up or a speed review.
Not several small issues bundled together.
Not an emergency service.
For checkout problems, it covers one known error on one payment gateway. A checkout that fails for some customers and not others is a Store diagnostic.

Is this for you?

Good fit:

You can describe what goes wrong and make it happen again.
It affects one store.
You can give me a named admin login with two-factor.

Not a fit:

You’re not sure what the problem is, or there are several.
Your store is down or hacked right now. Email [email protected] with “Urgent” in the subject.
You’ve already had a Quick fix on this site in the last 30 days.

How it works

Tell me what’s wrong in the chat. Include the steps to make it happen if you can.
I do a 10-minute fit check and reply with a yes or a better option.
You pay US$120 and set up my access.
I fix it, retest it, and send you the note.

Price and terms

US$120 per issue, per store. “Fixed” means the symptom we agreed on no longer happens when retested. If I can’t fix it, you get a full refund, or credit towards a Store diagnostic if you’d rather. One Quick fix per site every 30 days. Refund terms: danielk.am/refund-policy/#quick-fix (Quick fix section). Full terms at danielk.am/terms/.

Hours and response: I reply Monday to Friday, 10am to 6pm, Singapore time. Not an emergency service. I take on up to 5 new jobs a week; if the week is full, I offer you the next open slot.

Questions

What if it turns out to be bigger than an hour?

I stop and tell you what I’ve found. You decide whether to go further. I won’t carry on and bill you for it without asking.

What does the no-fix note include?

What I checked and what I ruled out. It isn’t a set of repair instructions, but it saves whoever looks next from starting over.

How do I share access?

Create a separate admin account for me with two-factor login. Send the username by email and the password through QuickForget.com. For payment gateways, invite me as a team member.