Refund and Cancellation Policy

Last updated: 25 September 2026

This policy is part of our Terms and Conditions. It applies to purchases made on danielk.am or by invoice. All amounts are in USD. To cancel or ask for a refund, email [email protected] with your order number.

Nothing in this policy limits rights you have under law that cannot be excluded.

Quick fix

A Quick fix costs US$120. It covers one issue on one site. One issue means one symptom you can describe and we can repeat, such as one error message or one broken page. It is sized at about an hour of work.

Before you pay, we do a 10-minute fit check. The fit check is free, and it happens before any payment. We tell you if the issue suits a Quick fix. If it does not, we say so and you pay nothing.

Before we start, we agree the symptom in writing. “Fixed” means that symptom no longer happens when we retest it together, or when you retest it.

If we cannot fix it, you get a full refund. If you prefer, we can instead credit the full US$120 to a Store diagnostic. You choose. Either way, we send you a short note of what we checked and ruled out. The note does not include a remedy or repair steps.

If the issue turns out bigger than one issue, we stop and tell you. We do not charge anything extra unless you agree in writing first.

Checkout issues qualify only when there is one known error on one payment gateway.

You can book one Quick fix per site in any 30-day period.

If the same symptom comes back within 7 days of the fix, we fix it again at no charge. This does not cover new issues, or changes made to the site by others after our fix.

Diagnostics and audits

This includes the Store diagnostic (US$360) and other audits.

You can cancel for a full refund before work starts. Once work starts, the fee is not refundable. The only exception is if we cannot finish the work for reasons on our side. Then we refund you in full.

If you book a repair with us within 30 days of receiving your Store diagnostic report, we credit the full diagnostic fee to that repair. The credit is not paid out as cash.

Fixed-price projects

• Deposit. The deposit books our time and covers planning and early work.
  • If you cancel within 7 days of paying and before work starts, we refund the deposit minus payment processing fees.
  • After work starts, the deposit is non-refundable.
• Cancelling mid-project. If you cancel after work starts, you pay for work done to date. This is based on completed milestones or our hourly rate of USD 120, whichever is less. If the amount you paid is more than that, we refund the difference. If it is less, we invoice the balance.
• Accepted work. After you accept deliverables, fees are not refundable. Defects are handled under the warranty in our Terms and Conditions.
• If we cancel. If we cannot finish for reasons on our side, we refund fees for work not delivered.

Prepaid hour blocks

• Hour blocks are valid for 12 months from the purchase date. Unused hours expire after that. We will remind you at least 30 days before they expire.
• You may ask for a refund of unused hours within 30 days of purchase. We refund unused hours at the price you paid per hour, minus payment processing fees.
• After 30 days, unused hours are not refundable, but you can use them until they expire.
• Hours are tracked in 15-minute increments. We share a log of hours used on request.

Monthly retainers

• Retainers renew each month until cancelled.
• You can cancel any time with 30 days’ written notice.
• The notice period is billed as normal. After it ends, no further charges are made.
• Retainer fees for a month already started are not refundable. Unused plan hours follow the rollover rules of your plan.
• If we cancel a retainer, we give you 30 days’ notice. If we end it sooner, we refund fees for the unused part of any prepaid month.

Third-party costs

Licences, hosting, domains, plugins and other third-party purchases made for you are not refundable by us. The supplier’s own refund policy applies.

Store Care. Store Care costs US$240 per month, billed monthly in advance. A month that has started is not refundable. It has a minimum term of 3 months. After that, you can cancel with 30 days’ notice. The onboarding fee is US$240. It is not refundable once the onboarding audit starts. It is waived within 30 days of a paid job with us.

Chargebacks

Please contact us before you raise a chargeback. We will try to resolve the issue quickly.

How refunds are paid

Refunds go back to the original payment method within 14 days of approval. We cannot control bank or currency conversion fees.