Someone who already knows your store, checking it every month.

US$240 a month. Updates tested on staging first, a monthly test checkout, and one hour of fix time.

The problem, in your words

“I’m scared to click Update. Last time it broke the cart.” “I only find out checkout is broken when sales go quiet.” “Every time something goes wrong, I have to explain my whole setup to someone new.”

Most store problems don’t arrive with a warning. They show up as a quiet day, or a customer asking where their receipt went. Store Care is there to help you catch them before a customer does.

What you get

Plugin, theme and WooCommerce updates tested on a staging copy before they go live.
A test checkout every month. On staging, it runs with your payment gateway in test mode, which checks the gateway. On the live store, it’s a 100% coupon order that I then cancel, which checks the live order flow and emails but not the gateway, because a zero total skips payment. We agree the method at onboarding.
A monthly check that your order emails arrive.
One hour of fix time each month, including up to 30 minutes of rolling back an update that causes trouble.
A short monthly report on what I updated, what I tested, and anything I noticed.
A person who already knows your setup when something looks off.

What it is not

Not an emergency or on-call service.
Not unlimited fixes. Work beyond the monthly hour is billed at US$120 an hour, only if you agree in writing first.
Not for stores with more than 30 active plugins. Above that, the testing doesn’t fit the price.

Is this for you?

Good fit:

Your store takes orders you’d notice losing.
You’d rather someone else handle updates.
You’ve had a job done with me and want to keep things steady.

Not a fit:

Your store has more than 30 active plugins.
You need someone watching it around the clock.
You want a new build or a redesign. I quote that separately.

How it works

Tell me about your store in the chat.
Onboarding: I set up access, get to know the setup, and run a first test checkout.
Each month: updates on staging, then live, then the test checkout and the email check.
You get the monthly report.

Price and terms

US$240 a month, billed monthly in advance. Onboarding is US$240, waived within 30 days of a paid job with me. 3-month minimum, then 30 days’ notice to cancel. A month that has started isn’t refundable. Onboarding isn’t refundable once the onboarding audit starts. Refund terms: danielk.am/refund-policy/. Full terms at danielk.am/terms/.

Hours and response: I reply Monday to Friday, 10am to 6pm, Singapore time. Not an emergency service. I take on up to 5 new jobs a week; if the week is full, I offer you the next open slot.

Questions

What happens to the fix hour if I don’t use it?

It doesn’t roll over to the next month.

What if an update breaks something?

I roll it back and tell you in the report. Up to 30 minutes of rollback comes out of the monthly fix hour. If it needs longer, I stop and ask you first. Time beyond the monthly hour is billed at US$120 an hour, only if you agree in writing.

Can I start without a previous job?

Yes. You pay the US$240 onboarding.