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Find out why your store is misbehaving, before you pay anyone to fix it.

Up to 3 hours of testing, a written report, and a fixed repair price by day 3. US$360, credited to the repair if you book it with me within 30 days of the report.

The problem, in your words

“Some customers get through checkout. Others just get an error, and I can’t see a pattern.” “Order emails stopped arriving. I only found out when a customer asked where their receipt was.” “Someone told me it’s a plugin conflict. Which plugin? Nobody knows.”

When you can’t tell what’s causing it, a fix is a guess. Guesses get expensive. The diagnostic replaces the guess with evidence.

What you get

• Up to 3 hours of testing on the likely causes.
• A plugin and theme conflict test.
• One checkout path traced, for example card payments through one gateway.
• One email path traced, for example the new order email to you or the receipt to your customer.
• A written report by day 3. It says what I found, what I ruled out, and what I’m still unsure of.
• A fixed price for the repair, so you know the cost before you decide.

What it is not

• Not the repair itself. The repair is quoted separately in the report.
• Not a full audit of every plugin and setting.
• Staging setup is not included. If you have a staging copy, I use it. Staging copies have outgoing email and webhooks turned off, so test orders don’t reach real customers.

Is this for you?

Good fit:

• Something is clearly wrong, but the cause isn’t.
• The problem comes and goes, or only hits some customers.
• You want to know the repair cost before committing to it.

Not a fit:

• You already know exactly what’s broken. A Quick fix is cheaper.
• Your store is down right now. Email [email protected] with “Urgent” in the subject.

How it works

1. Describe the problem in the chat. Screenshots and error messages help.
2. We confirm which checkout path and which email path I’ll trace.
3. You pay US$360 and set up my access.
4. By day 3 you have the report and a fixed repair price.
5. If you book the repair with me within 30 days of the report, the US$360 comes off it.

Price and terms

US$360. “Day 3” means the third business day (Singapore) after you’ve paid and I have access. Full refund if you cancel before work starts. Once testing has started, the fee isn’t refundable, unless I can’t finish it for reasons on my side, in which case you get a full refund. The credit applies only to a repair booked with me within 30 days of the report. It isn’t paid out as cash. Refund terms: danielk.am/refund-policy/. Full terms at danielk.am/terms/.

Hours and response: I reply Monday to Friday, 10am to 6pm, Singapore time. Not an emergency service. I take on up to 5 new jobs a week; if the week is full, I offer you the next open slot.

Questions

What if you can’t find the cause in 3 hours?

The report says so plainly. It lists what I ruled out and what I’d check next, so the next step is smaller.

Do I have to use you for the repair?

No. The report is yours. The credit only applies if the repair is with me.

Will you place test orders on my live store?

Only if we agree to it. If you have a staging copy, I test there. If you don’t, we agree before I start how to test safely on the live store, or I quote a staging setup separately.