Terms and Conditions

Last updated: 25 September 2026

These terms apply when you buy services from Alkamy Pte. Ltd. (UEN 201429706H), a company registered in Singapore (“we”, “us”). Daniel Kam carries out the services for us. Contact: [email protected].

By ticking the box at checkout, signing a proposal, or paying an invoice, you agree to these terms. If you buy for a company, you confirm you can bind that company.

1. How our agreement is made up

Our agreement has three parts:

1. The order, proposal or statement of work (“Order”). It sets out scope, price and timing.
2. These Terms and Conditions.
3. Our Refund and Cancellation Policy and Privacy Policy.

If they conflict, the Order wins, then these terms, then the policies.

2. Services we offer

We offer:

• Fixed-price projects. A defined scope for a set price.
• Prepaid hour blocks. A block of hours you draw down as you need them.
• Monthly retainers. A set number of hours or services each month for a monthly fee.
• Diagnostics and audits. A one-off review with a written summary.

Quick fix and Store diagnostic. A Quick fix is a fixed-price repair of one issue on one site, after a free fit check. A Store diagnostic is a fixed-price investigation of up to 3 hours. It covers a plugin conflict test, one checkout path and one order email path. Setting up a staging site is not included. By day 3 you get a written report and a fixed quote for the repair. “Day 3” means the third Singapore business day after you have paid and given us access. Our Refund and Cancellation Policy sets out the refund and warranty terms for both.

Store Care. Store Care is a monthly maintenance plan for stores with up to 30 active plugins. Each month we test updates on a staging copy before applying them live. We run a test checkout and check that order emails send. We agree the test order method with you at onboarding. A test order on staging uses the payment gateway in test mode, and tests the gateway. A test order on the live store uses a 100% discount coupon and is then cancelled. It tests the live order flow and emails, but not the payment gateway, because a zero total skips payment. It includes up to 1 hour of fix time and a monthly report. Unused fix time does not roll over. If an update causes a problem, we roll it back. Rollback time counts toward the monthly hour, up to 30 minutes. If a rollback needs longer, we tell you before continuing. Time beyond the monthly hour is billed at US$120 per hour, only if you agree in writing first. Care is billed monthly in advance and has a 3-month minimum term.

We work remotely. We are an independent contractor, not your employee.

3. Prices and payment

• Prices are in US dollars (USD) unless the Order says otherwise.
• Prices exclude taxes unless stated. If a tax applies, we will show it before you pay.
• You pay by card, Stripe, PayPal or bank transfer. You pay any bank or conversion fees on your side.
• Fixed-price projects. You pay a deposit of 50% to book the work. The balance is due at the milestones set out in the Order, or on delivery if there are none.
• Hour blocks. You pay in full before work starts.
• Retainers. You pay monthly in advance. Payment renews automatically each month until either of us cancels (see section 16).
• Invoices are due within 7 days. We may pause work if payment is more than 7 days late. We will tell you first.

4. Scope and change requests

• We only do the work described in the Order.
• A change request is anything outside that scope. Please send change requests in writing.
• We will reply with the effect on price and timing. The change starts once you approve it in writing. Email is fine.
• For hour blocks and retainers, extra work simply uses your hours.
• Small fixes that take under 30 minutes may be done at our discretion without a formal change request.

5. Your responsibilities

You agree to:

• Give us timely access to the sites, hosting, accounts and information we need.
• Give us feedback and approvals on time. Delays on your side may move deadlines and may be billed.
• Keep your own full backups of your website, database and files before and during our work. We may take backups as part of our process, but you remain responsible for having your own.
• Hold valid licences for all themes, plugins, fonts, images, software and content you ask us to use.
• Make sure all content and materials you give us are lawful and that you have the rights to them.
• Comply with laws that apply to your business, including privacy, consumer and tax laws, and your own website’s policies.
• Tell us about any special legal or regulatory needs, for example health or financial data.

6. Access, staging and customer data

You give us our own named admin user. It must have two-factor authentication turned on. For payment gateways, add us as a team member with our own login. Never send us a shared password or your personal login. We will not ask for one.

We keep all access details confidential. We use them only for your job.

If we copy your site to a staging environment, we turn off outgoing email and webhooks on that copy first.

Your site may hold your customers’ personal data. For that data we act as your data intermediary under Singapore’s Personal Data Protection Act. Section 13 explains how we handle it.

When the job ends, we delete any staging copies and data exports we made. We do this within 14 days. Please remove our access at the same time. We can confirm the deletion in writing if you ask.

7. Delivery and acceptance

• When we deliver a project or milestone, you have 5 business days to test it.
• If it does not meet the agreed scope, tell us in writing and list the issues. We will fix them within a reasonable time.
• Deliverables are accepted when the first of these happens:
  • you approve them in writing;
  • the testing period ends with no written list of issues; or
  • you use them live in your business.

8. Warranty period

• For 30 days after acceptance of a fixed-price project, we will fix defects in our own work that stop it meeting the agreed scope. This is free of charge.
• This warranty does not cover problems caused by:
  • changes made by you or others;
  • updates to WordPress, WooCommerce, themes, plugins, hosting or third-party services;
  • content or materials you supplied; or
  • misuse, hacking or events outside our control.
• Hour blocks, retainers and diagnostics are services, not products. For these we promise to use reasonable care and skill.
• Apart from what these terms say, we give no other warranties, to the extent the law allows. We do not promise that any site or system will be error-free, uninterrupted or secure, or that it will achieve a specific result such as rankings, sales or traffic.

9. Third-party software, hosting and services

• Your project may rely on third-party products. Examples are WordPress, WooCommerce, plugins, themes, hosting, payment gateways, APIs, automation platforms and AI services.
• We do not own or control these products. Their own terms apply to you.
• We are not responsible for their failure, pricing changes, security issues, updates or discontinuation.
• You pay for any third-party licences, subscriptions and usage fees unless the Order says otherwise.

10. AI tools and AI outputs

• We may use AI tools to help with research, code, content and automation. We review work before delivery.
• If we build an AI prototype, chatbot or automation for you, its outputs can be wrong, incomplete, biased or out of date. The same input can give different outputs.
• You are responsible for reviewing AI outputs before you rely on them or show them to your customers. This matters most for legal, medical, financial or safety-related uses.
• AI providers set their own terms and data policies. You should check they suit your data before you send it personal or confidential information.
• We do not warrant that AI outputs are original or free of third-party rights.

11. Intellectual property

• Your materials. You keep ownership of everything you supply to us.
• Deliverables. When you have paid all fees for a project in full, we assign to you ownership of the custom work we create specifically for you. Examples are custom code, designs and written content.
• Until you pay in full, we give you a limited licence to use the deliverables to review them. We may withdraw it if you do not pay.
• Our tools. We keep ownership of our pre-existing know-how, code snippets, templates, libraries and tools. We may reuse general knowledge and techniques. Where these are part of your deliverables, we give you a permanent, non-exclusive, worldwide licence to use them as part of your project.
• Third-party and open-source items. These stay under their own licences, for example GPL for WordPress plugins.
• Portfolio. We may list your name and describe the work in our portfolio unless you tell us in writing not to. We will not share confidential details.

12. Confidentiality

• Each of us will keep the other’s confidential information private. We will use it only for the project.
• This does not apply to information that is public, already known, independently developed, or that the law requires us to disclose.
• This duty lasts for 3 years after the work ends. Trade secrets and personal data stay protected for as long as they remain confidential.

13. Personal data you share with us

• If we handle personal data on your behalf, for example your customers’ WooCommerce orders, we act as your data intermediary (or “processor”). We will:
  • use it only to deliver the services and follow your reasonable written instructions;
  • protect it with reasonable security;
  • not keep it longer than needed;
  • tell you without undue delay if we become aware of a data breach affecting it; and
  • help you, at a reasonable cost, to meet your own legal duties.
• You are responsible for having a lawful basis and notices for that data.
• If you need a separate data processing agreement, for example for the GDPR, ask us.

14. Limitation of liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that the law does not allow us to limit.
• Neither of us is liable for indirect or consequential loss. Neither of us is liable for loss of profit, revenue, business, data, goodwill or anticipated savings, whether direct or indirect.
• Our total liability for all claims under or connected with our agreement is limited to the total fees you paid us under the relevant Order in the 12 months before the event giving rise to the claim.
• You must bring any claim within 12 months of becoming aware of it.

15. Indemnities

• You indemnify us against claims, losses and reasonable legal costs arising from:
  • content, materials, data or instructions you supply;
  • your use of third-party software, plugins, themes, hosting or services, including licence breaches;
  • your breach of law, including privacy and consumer laws; and
  • your use of AI outputs after delivery.
• We indemnify you against third-party claims that custom work we created for you, as delivered, infringes that third party’s intellectual property rights. This does not apply to anything you supplied, third-party or open-source items, AI outputs, or changes made by anyone else. This indemnity counts towards the liability cap in section 14.
• The party seeking an indemnity must tell the other party promptly, let them control the defence, and cooperate.

16. Term, cancellation and termination

• Retainers. Either of us can cancel with 30 days’ written notice. Store Care has a 3-month minimum term, see section 2. Cancel by emailing [email protected] or through your account. The retainer ends at the end of the notice period. Fees already paid for the current month are handled under our Refund and Cancellation Policy.
• Projects and hour blocks. You may cancel at any time by written notice. Refunds follow our Refund and Cancellation Policy.
• Either of us may end the agreement straight away by written notice if the other:
  • seriously breaches it and does not fix the breach within 14 days of notice; or
  • becomes insolvent or stops doing business.
• We may also end it if you ask us to do anything unlawful or unsafe, or if you are abusive to us.
• When it ends, you pay for work done up to that date. We give you completed deliverables once you have paid for them. Sections 9 to 15 and 17 to 19 continue to apply.

17. Force majeure

Neither of us is liable for delay or failure caused by events outside reasonable control. Examples are natural disasters, pandemics, war, government action, major internet or hosting outages, cyber attacks on third parties, and serious illness. The affected party will tell the other party and try to limit the effect. If the event lasts more than 30 days, either of us may end the affected Order by written notice.

18. Governing law and disputes

• Singapore law governs these terms.
• If a dispute arises, we will first try to settle it in good faith. Either of us may start this by written notice. Senior people or the owners will talk within 14 days.
• If it is not settled within 30 days, either of us may refer it to mediation in Singapore. This is at the Singapore Mediation Centre or, for cross-border matters, the Singapore International Mediation Centre, under its rules at the time.
• If mediation does not settle it within 60 days, either of us may take it to the courts of Singapore. Both of us submit to their exclusive jurisdiction.
• Either of us may still seek urgent court relief at any time, for example to protect confidential information or IP.

19. General

• Entire agreement. Our agreement is the whole agreement on its subject.
• Changes. We may update these terms for future orders. Changes do not affect Orders you already paid for unless you agree.
• Assignment. You may not transfer this agreement without our written consent. We may use trusted subcontractors, but we remain responsible for their work.
• Notices. Notices may be sent by email to the addresses we each use for the project.
• Severance. If a court finds part of these terms invalid, the rest still applies.
• No waiver. A delay in enforcing a right does not waive it.
• Third parties. No one else has rights under these terms under the Contracts (Rights of Third Parties) Act 2001.