Customer success
Product guidance and end-to-end support for merchants, developers, and site owners.
Explore evidence ↗Skills, with the work behind them.
Explore the skills in my CV through projects, experience and writing.
technical troubleshooting
Investigating product issues through reproduction, logs, API tests, and database queries.
Explore evidence ↗REST API testing and debugging
Testing integrations and tracing failures between connected services.
Explore evidence ↗SQL queries
Querying databases to investigate technical support issues.
Explore evidence ↗log analysis
Reading application logs and connecting support workflows to log search.
Explore evidence ↗bug reproduction
Turning customer reports into reproducible defects and verified fixes.
Explore evidence ↗cross-functional collaboration
Working with Engineering, Payment Operations, and Growth on customer outcomes.
Explore evidence ↗WordPress and WooCommerce
Building stores, product editing tools, and plugins around everyday merchant work.
Explore evidence ↗PHP, JavaScript, HTML, and CSS
Building and maintaining websites, storefronts, and product tools.
Explore evidence ↗Model Context Protocol (MCP) integrations
Connecting tools, logs, data, and applications to AI assistants.
Explore evidence ↗AI agents and reusable skills
Building reusable agents for triage, research, drafting, and review.
Explore evidence ↗automated testing and AI-assisted development
Building and checking software with AI assistance and explicit review points.
Explore evidence ↗n8n
Automation tooling included in the canonical CV engineering and automation skills.
Explore evidence ↗PII-redaction safeguards
Designing reusable privacy controls for tools that provide information to language models.
Explore evidence ↗SEO
Improving product discovery through search content and store structure.
Explore evidence ↗Meta Ads
Managing targeting, bidding, creatives, retargeting, and remarketing.
Explore evidence ↗e-commerce operations
Connecting storefront development with ordering, suppliers, payments, and customer records.
Explore evidence ↗Bookkeeping
Managing bookkeeping, bank reconciliation, financial reporting, and invoicing.
Explore evidence ↗GST filing
Handling GST returns alongside statutory and business records.
Explore evidence ↗VPS deployment and maintenance
Deploying and maintaining websites and applications, including backups and monitoring.
Explore evidence ↗Docker
Packaging and operating self-hosted websites and applications.
Explore evidence ↗Coolify
Deploying self-hosted applications and managing their domains and SSL.
Explore evidence ↗Python
Python is part of my engineering toolkit.
Explore evidence ↗GitHub
Working with shared code, snippets and software contributions on GitHub.
Explore evidence ↗Electron
Building desktop tools for text-expansion and shared snippet workflows.
Explore evidence ↗