Daniel Kam
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Skill & evidence

Customer success

Product guidance and end-to-end support for merchants, developers, and site owners.

Customer successtechnical troubleshootingREST API testing and debuggingSQL querieslog analysisbug reproductioncross-functional collaborationWordPress and WooCommercePHP, JavaScript, HTML, and CSSModel Context Protocol (MCP) integrationsAI agents and reusable skillsautomated testing and AI-assisted developmentn8nPII-redaction safeguardsSEOMeta Adse-commerce operationsBookkeepingGST filingVPS deployment and maintenanceDockerCoolify

Projects

Projects are being prepared for this portfolio.

Experience

November 2021 - September 2026

Automattic Inc

Happiness Engineer

Supported merchants, developers, and site owners across WordPress.com and WooCommerce.com. Handled 15,632 recorded support tickets from January 2022 to September 2026, in addition to live chat. Delivered eight merged fixes across five WooCommerce extension repositories during allocated citizenship time alongside support responsibilities.

Customer successtechnical troubleshootingREST API testing and debuggingSQL querieslog analysisbug reproductioncross-functional collaborationWordPress and WooCommerceModel Context Protocol (MCP) integrationsAI agents and reusable skillsPII-redaction safeguards
August 2010 - December 2011

NewMedia Express Pte. Ltd.

Internet Engineer

Provided first-line support for hosting, domains, email, and accounts through live chat and support systems. Troubleshot DNS, MX, and email-deliverability issues, including external blocklist removal coordination.

Customer successtechnical troubleshooting

Writing

New writing will appear here when it’s ready.

Supporting evidence

  • Automattic: 15,632 recorded support tickets from January 2022 to September 2026, in addition to live chat.