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Work Writing Experience

Skill & evidence

SQL queries

Querying databases to investigate technical support issues.

Customer success technical troubleshooting REST API testing and debugging SQL queries log analysis bug reproduction cross-functional collaboration WordPress and WooCommerce PHP, JavaScript, HTML, and CSS Model Context Protocol (MCP) integrations AI agents and reusable skills automated testing and AI-assisted development n8n PII-redaction safeguards SEO Meta Ads e-commerce operations Bookkeeping GST filing VPS deployment and maintenance Docker Coolify

Projects

Projects are being prepared for this portfolio.

Experience

November 2021 - September 2026

Automattic Inc

Happiness Engineer

Supported merchants, developers, and site owners across WordPress.com and WooCommerce.com. Handled 15,632 recorded support tickets from January 2022 to September 2026, in addition to live chat. Delivered eight merged fixes across five WooCommerce extension repositories during allocated citizenship time alongside support responsibilities.

Customer success technical troubleshooting REST API testing and debugging SQL queries log analysis bug reproduction cross-functional collaboration WordPress and WooCommerce Model Context Protocol (MCP) integrations AI agents and reusable skills PII-redaction safeguards

Writing

New writing will appear here when it’s ready.

Supporting evidence

Automattic: queried databases with SQL while diagnosing customer-reported failures.

Daniel Kam

Selected work. Continuing experiments.

Get in touch

[email protected]

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